Insurance offered by Elite Mobile - Phonesured

Phonesured aims to always keep you talking, and staying in contact with family and friends by providing you a very cost effective insurance package to cover your phone if it were stolen or damaged. The cell phone plays a massive part in our day to day lives, so having Cellphone insurance is a necessity should anything happen to your mobile.

Phonesured Offer:

• Cost effective yet maximum cellular protection insurance cover.
• Comprehensive cellphone insurance cover for Theft, Loss, Unlawful Usage and Accidental Damage.
• Speedy claim settlement
• Country wide repair services
• Quality and Dedicated customer satisfaction.

To check your current status or get yourself covered, contact Elite Mobile at sales@elitemobile.co.za. You may also speak to a sales agent by phoning 0861 103 195.

Why do I need cellphone insurance?

Theft, Damage, Loss – How often are we able to control this?
Can you afford not to be covered?

• According to current statistics, over 180000 cell phone handsets are stolen in SA every year
• An increasing number of street crimes involve the theft of mobile phones
• With the cost of new cell phones increasing at an exponential rate, wouldn’t it seem more logical that we ensure our valuables?
• Repair claims are common as a result in internal and external damages to your cellphone.
• The expense of a lost or damaged phone would cost much more without insurance.
• If your mobile is lost, damaged or stolen, you are still liable for the contract whether or not you decide to replace our phone.

I have Home Insurance?

Did you know 75% of household insurance policies do not adequately cover cellphones?

• Require investigation and adjustment
• Subject to high excesses
• Take weeks to settle, leaving you cut off from your world
• Have average or underinsurance conditions that leave you with insufficient funds to get a replacement for your cell phone
• Does not cover you for unlawful usage or subscriber agreement cover.

Specialist Cover

• Quicker turnaround time (72 hours)
• No adjustment to your policy
• Cover for unlawful usage as well as subscriber agreement cover
• Excesses are low (depending on how many times you have claimed)

What do we offer?

Five different policies with a range of premiums depending on the value of the Handset. This service only applies to all new and upgraded handsets purchased from Elite Mobile with a 24 month contract. We offer One month FREE insurance followed by a very competitive premium. Our Insurance products are competitive to the cellular networks, in some cases much more cost effective.

Phonesured Options:

Phonesured 35 – 140 covers a customer’s cellphone for theft, loss, damage including unlawful usage of your contract simcard.

• Phonesured 35 (R35 per month) - Only R1.16 a day covers your phone for up to R2100
• Phonesured 48 (R48 per month) - Only R1.60 a day covers your phone for up to R3000
• Phonesured 71 (R71 per month) - Only R2.63 a day covers your phone for up to R4500
• Phonesured 105 (R105 per month) - Only R3.50 a day covers your phone for up to R6500
• Phonesured 140 (R140 per month) - Only R4.67 a day covers your phone for up to R9000
• Phonesured 9: Subscriber Agreement cover - Only 30c a day covers your phone for up to R4000
• All Policies are subject to this standard R9 fee

Phonesured 9 is compulsory on all policies and covers you in the event of death, disability and retrenchment.

What are the terms of the policy like the Excess charges?

The excess charges vary – if your handset is lost or stolen then the excess charges are as follows

• The first claim is R350 (incl.VAT)
• The second claim is R650 (incl.VAT)
• The third claim is R800 (incl.VAT)

What are the excess charges if the handset is damaged?

Damage to Cellular Phone

• 1st Claim - R150.00 (Incl. VAT)
• For subsequent claims made within a period of 18 months from the date of the 1st claim:
  • 2nd Claim - R250.00 (Incl. VAT)
  • 3rd Claim - R350.00 (Incl. VAT)

Additional Excess

If a loss occurs within 30 days of inception of this Agreement an additional excess of R600 (Incl. VAT) is payable.
If a loss occurs after 30 days but within 60 days of inception of this Agreement an additional excess of R300 (Incl. VAT) is payable.
Once a period of 18 months has elapsed from the date of the 1st claim, the excess structure will be reset.
No more than 3 claims shall be allowed under this Certificate of Insurance within any 18 month period calculated from the date of the 1st claim.

FAQ's

Ques: How and who do I report my cellular phone stolen or lost to?
Ans:

1. Contact the network on the number below to Blacklist the mobile immediately.
   “By blacklisting your phone with your service provider when lost or stolen, you effectively block your sim card from all further use.”
   Vodacom
   • 111 from a Vodacom line
   • (082) 111 from any other line
   • 0800-111-234 from any other line
2. You need to report the theft to the nearest police station and obtain a case number within 24 hours of the incident, thereafter contact Phonesured on 0860109529 to proceed with your claim.
3. Call the Phonesured Call Centre on 0860109529 with the Case number. The Call Centre will fax you the Blacklist Form (download it here) and the Incident Form (download it here).
4. Complete the forms and fax the Incident Form back to us on 0866393910 immediately and the Blacklist Form to the number provided below this form immediately.
5. The Administration Department will start processing your claim once you provide the blacklist reference number.

Ques: What supporting information do I need to complete a claim?
Ans:

• ID Number or Policy Number
• Cellphone number
• Police case number
• Blacklist Reference number

Ques: How will I receive my handset?
Ans:
The handset is delivered by Courier

Ques: How do I make a claim out of office hours?
Ans:
You can contact us via our email address, which is customerservices@phonesured.com or contact the phonesured hotline for assistance by following the voice prompts on 0860109529

Ques: If my claim is repudiated, what must I do next?
Ans:
Write a letter to the complaince officer

Ques: . My phone is damaged what should I do?
Ans:

1. You must contact Phonesured during office hours for an Incident Form.
2. We will arrange for the Authorized Repair Centre to collect your handset.
3. Authorised Repair Centre will determine the problem and inform Phonesured.
4. You must complete the Incident Form. You can download it here. Fax the completed form back to the Phonesured Administrators on 0866393109.
5. Please DO NOT take the mobile to any store for repairs

Get Phonesured on your side today

To check your current status or get yourself covered, contact Elite Mobile at sales@elitemobile.co.za. You may also speak to a sales agent by phoning 0861 103 195.

All final Terms & Conditions of the Phonesured Insurance policy will be sent to you on activation of your policy.